After purchasing a plan, our team prepares your custom UGSheets workspace.This includes a fully structured Google Sheet connected to the generation system and optimized for UGC production.Setup typically takes 1–3 business days, after which you'll receive access to your ready-to-use workspace.You can then start generating creatives immediately.

Most AI video tools generate one video at a time and require you to manually prompt the system again and again. UGSheets turns a structured Google Sheet into a creative production pipeline: define multiple creatives at once, and the system optimizes prompts and generates them automatically until everything is done. No technical or AI experience needed.

Because each UGSheets workspace is custom built after purchase, purchases are non-refundable once the setup process has started.When a plan is purchased, our team begins preparing your dedicated Google Sheet workspace, connecting it to the generation system and configuring the creative pipeline for your account. By purchasing, you're asking us to start this work right away.If you're a consumer covered by the Israeli Consumer Protection Law (or an equivalent law in your country), you have a 14-day cancellation right on distance-sale purchases. If you cancel before setup has started, contact hello@ugsheets.ai for a full refund. Once setup has begun at your request, that right ends and the purchase is final, consistent with the law's exemption for services already started with your consent.If you're unsure whether UGSheets is the right fit, we recommend booking a demo before purchasing so you can see exactly how the system works.

No. UGSheets is designed so anyone can use it. You simply fill in a few fields in the sheet such as: • Hook or B-roll type • Persona description • Script (optional) • Product reference The system handles the generation automatically.

UGSheets can generate several types of UGC assets including: • UGC video clips • Talking head videos • Hooks and ad intros • B-roll footage • Persona images • Product-style content These can be downloaded and used directly in ads.

If a generation fails due to a technical or system error, it won't count toward your credits — just reset the row and run it again. This applies to technical failures only: a successful generation still uses a credit even if the result doesn't match what you expected, since UGSheets does not guarantee specific creative or performance outcomes.

Yes. You can purchase additional generation rows at any time. New rows are added directly to your existing UGSheets workspace.

Yes. UGSheets works for most products, including e-commerce products, apps and digital products, SaaS tools, and consumer brands. Just describe the product inside the sheet. Content must comply with our Terms of Service and applicable law — we don't support illegal, regulated, or prohibited products or content.

No. UGSheets plans are one-time purchases. Your workspace and system remain active after setup. You only purchase additional generations if you need more.

UGSheets is built for teams that need to test many ad creatives quickly, including: • E-commerce brands • Marketing teams • Paid media buyers • Creative agencies

Yes. Once a persona is generated, you can reuse it in multiple rows inside your sheet. This allows you to test different hooks, scripts, and creative variations while keeping the same character and brand identity.

Most generations complete within a few minutes depending on the type of asset. You can generate multiple creatives directly from the sheet.

UGSheets is a technology platform, not a marketing agency. The system generates creative assets such as UGC videos, personas, hooks, and B-roll using structured inputs. Users remain responsible for how those assets are used in their advertising campaigns.